CVC Close Up: Nicole Reynolds
Six years ago, when I first came to CVC, I was looking for a position with a non-profit, having worked for more than a decade in a residential center for women. My work had to be meaningful, and I wanted to team with people who understood the value of service.
My mother and father are largely responsible for instilling the qualities that influence my work at CVC. Mom had great compassion for and connection with people; she was generous and shared with those in need. She would take me along to nursing homes to play an old piano and sing. We shared our home with international students and with missionaries doing really tough work in orphanages around the world. Mom cooked for and spent time with friends who were ill.
Dad taught me how to be interested in people and the world around me. He instilled the value of hard work, discipline and passion for the work. He inspired my imagination and helped me become a problem solver.
Having raised four children has made me a thankful and determined person and has brought joy and humor into my life. It has helped me to be down to earth. One thing I love about young people is that they will tell you the truth as they see it.
I have been described as a free spirit, a communicator, and someone who has a strong work ethic. I can also be stubborn, which means I just won’t quit until the answer is found, or the problem is solved.
In Finance we help our patients by paying the copays for expensive medications. We do the accounting for CVC as a nonprofit and communicate regularly with pharmacies and patients around the country.
Paying claims is an exciting job. It’s energizing, because it is something I can do for another person, something that could lift their burden in some way. That person may as well be my own neighbor, my child, or my grandparent. I work on the patients’ behalf with this in mind each day.
In my spare time, I like to be outside as much as I can. My family enjoys hiking and spending time in the beautiful parks around Richmond. I love classic movies like “On the Waterfront,” and “Boys Town,” with Spencer Tracy and Mickey Rooney, or anything with Bette Davis.
I enjoy talking with our patients. On each call, I find a person with qualities I can admire. It is important to me to make a connection with each person and their story so I am able to appreciate what is special to them. Our patients love life. They are courageous and deeply caring people. We share laughter, sometimes tears, faith and hope.
Many times people want to express their appreciation to CVC. I thank our patients for sharing this part of their journey and for being an inspiration and an encouragement.
If there’s one thing that I want patients to know about CVC, it’s that they can be themselves. They can freely ask any questions they have, because the person who will answer sincerely wants to help.
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3 Responses to CVC Close Up: Nicole Reynolds
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Nicole, thank you so much for your service to us! I appreciate it so much! It is a great relief to those of us who come to you for help and that help is given so graciously. What a blessing you are!
Nicole,
I thank God everyday for CVC. Without you I would not be able to continue taking Tracleer as it is so costly. I am very thankful that you and Tracleer have enabled me to face the future feeling stronger both physically and mentally. Bless you all.
I am so grateful to CVC and their employees. You truly are wonderful people. I don’t know what I would do without CVC paying the copay for my Tracleer, as it is too expensive.